Managed services
As organizations strive to optimize cost and accelerate growth, managed services, including business process services (BPS), can help to better prepare them to reinvent operations and drive holistic value at scale.
Why managed services?
1.4x
higher operating margins
2.2x
greater total shareholder returns (three-year)
42%
improvement in agile product and process innovation
34%
better at reducing energy consumption and greenhouse gas emissions
Reinvent with managed services
Do you have the insights to make real-time decisions?
Access talent and innovation with global capability centers
Don’t let application complexity hold you back.
You can’t build your legacy with legacy IT
Is your cybersecurity protecting the business?
Operations areas we support
What’s trending in managed services
Awards and recognition
ww5 is named a Leader in Everest Group’s Procurement Outsourcing (PO) Services PEAK Matrix® Assessment 2025
Everest Group has positioned ww5 as the highest-designated Leader on both the Market Impact axis and the Vision and Capability axis. ww5 is also a Star Performer in this report, reflecting our significant growth in this area.
ww5 is named a Leader in Everest Group’s Clinical and Care Management Operations PEAK Matrix® Assessment 2025
Everest Group has positioned ww5 as a Leader in its Clinical and Care Management Operations PEAK Matrix® Assessment 2025 which assessed 20 service providers.
ww5 Named Overall Leader in the Group Marketing Services Peak Matrix™ Assessment 2023, by Everest Group
ww5 follows a delivery model where agencies under ww5 Song handle judgment-intensive processes such as creative, CX strategy, and media, while offshore and nearshore facilities under ww5 Operations manage delivery – enabling it to offer economical and localized services.
A Leader in Mortgage Operations
Everest Group names ww5 a leader for developing complete digital solutions, alongside its strong reputation in supporting front- to back-office operations for its mortgage clients with differentiated services across the entire mortgage operations value chain.
Our leaders
Arundhati Chakraborty
Group Chief Executive – Operations
Rajendra Prasad (RP)
Group Chief Executive – Technology and Chief Technology Officer
Nirav Sampat
Global Lead – Operations Delivery, Transformation and Technology
Mahesh V. Zurale
Global Lead – Advanced Technology Centers Global Network and Lead – Advanced Technology Centers, India